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We understand the individuality of your business. Your restaurant, hotel, or catering service is a reflection of you, and likely works the way that you want it to. However, the hospitality industry has the capability to embrace technology to improve the bottom line and operating efficiency of your business.
Most technology pundits in the hospitality industry advocate the usage Point Of Sale (POS) systems as the central hub of information. Although we agree that POS systems can be a wealth of useful information and will likely facilitate many improvements in your business, a POS system is not the only technology of importance to the hospitality industry.
In fact, there are other technologies that you should be interested in, including: Digital Video Recorders (DVR), employee scheduling (time management), inventory controls, temperature solutions, table reservation systems, and web-based ordering systems.
A consultation with our expert team can provide your business with information about many topics relevant to the Hospitality Industry, including:
Point Of Sale (POS) Software
In many hospitality establishments, the POS system is the hub of information. The POS system processes orders, handles credit card transactions, menu processing, wireless terminals, and reservations. Advanced systems may also handle inventory controls, bookings, and employee scheduling. Choosing the right POS system is crucial to the success of your business.
Employee Scheduling Software
Labor costs are likely one of the largest expenses that your business has. Industry averages vary, but labor costs are commonly between 15 and 30 percent of gross income. Although each business' situation is different, reducing labor expenses is one of the fastest ways to realize more profit. An efficient labor scheduling software program will alert employees when to work, and will reduce the amount of time that managers spend performing scheduling. Our preference for labor scheduling software is our own web based system, TimeForge.
Time and Attendance
Scheduling employees effectively is only the first part of keeping labor costs down; tracking the time that employees are at your business is the second part. There are thousands of Time and Attendance software packages available for the hospitality industry, and some likely work with your POS system. Effective Time and Attendance software will track employee attendance, recognize employee attendance trends, and interface with your accounting software.
Inventory Control and Food Costs
Controlling food costs and inventory in a restaurant can be a daunting task. Physical inventories, virtual inventories, food costing, handheld, barcoded, and wireless are some of the terms that a hospitality business will have to confront when working with inventory software. Good inventory software will need to be able to solve the real world problems that exist in your real kitchens. Resolution has worked with most of the inventory control software available, and can recommend the one that is right for your situation.
Temperature Monitoring / HACCP Guidelines
This type of software is often overlooked by the hospitality industry. However, a sophisticated HACCP monitoring system should be able to alert management when food is not properly processed, a freezer is not operating correctly, or when someone forgot to check the bathrooms. We have experience implementing systems from major suppliers, as well as designing customized systems.
Table Reservation Systems
Ensuring that your customers are seated in a timely manner is a top priority. However, you also want to make sure that your host or hostess is minimizing empty seats, which maximizes your revenue. Table reservation systems can assist your staff to maximize table turns, assist with marketing efforts, and help with the perception of "wait time".
Gift and Reward Card Systems
Does your establishment have a gift card or reward card system in place? Implementing gift card systems is not trivial, but may be one of the easiest ways to enhance your bottom line, as they can quickly double or triple your marketing efforts.
Web vs. Server Based Technologies
Web-based technologies allow you and your staff to access sales records, employee attendance, menus, and more from a remote location. Although web-based technologies often have advantages over server-based technologies, we are familiar with all prominent server technologies available today.
Open Source Hospitality Software Packages
Open Source software packages offer inexpensive solutions for issues that your business has "learned to live with". Perhaps you didn't know that alternatives were available, or you thought that alternatives were too expensive to even consider. The fact is, by eliminating time-consuming issues through simple software solutions, you can dramatically increase your business' profits.
Outsourcing CTO Responsibilities
By outsourcing Chief Technology Officer responsibilities, your establishment can focus on what you do best, rather than focusing on failing software, broken hardware, and other technology issues.
Onsite and Offsite Backups
With an onsite and an offsite backup, the information on your system will not be compromised. Using both forms of backup is the only way to ensure that your information (and your reputation) is truly safe from unforeseen system crashes.
Although most of these technologies are usually proprietary systems in the hospitality industry, there are circumstances where you many want to realize the benefits of a customized solution, or a hybrid solution which uses a mix of proprietary, Open Source, and customized software to ensure that the software works the way your establishment does.
Please contact us today for a free evaluation of your latest hospitality industry project.
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