SBC - Round Two
At 8am on Friday morning, I got a call from the installation tech at SBC / at&t. We were in the middle of our physical move, so we setup the phone / DSL install at 10am. He seemed to be pleasant enough, and I showed him where to install the physical jack and the new wiring. Turns out, he had both of our tickets, the DSL and the phone, on his docket.After about an hour, he told me that he was done, and pointed at the jack. I smiled, and calmly asked if I could plug my modem in. After all, it should work, right? He agreed, and I plugged in the DSL modem that we had brought over with us from our old office.
The top light went green. There was power.
The bottom light went green. There was local network.
The middle light blinked green. And it blinked. And it blinked.
While we watched it blink, the tech informed me that our brand of modem, 2wire, was not very good, and that tech support could dispatch someone to get us a new modem. He turned around, collected his ladder, and walked out the door. Talk about service.
I immediately called Sam, at at&t, who put me in contact with Deon again. Deon and I proceeded to spend about three hours off and on the phone, and he could not replicate the problem. At all. At about 2pm, he called the DSL group, and they reminded him that the service had not yet been provisioned, and it wouldn't actually be provisioned until end-of-day on Friday. So, we'd be down the entire day!
He did tell me that if it wasn't up by 6pm, to give tech support a call.
[As a note to our loyal readers: I can throw a soda can and hit the SBC repair facility, it's across the street on 40th Street and Frankford.]
Amazingly, 8pm came around, and ... nothing. Blinking green lights.
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