SBC - Round Three
Saturday morning, and there is no connectivity. Nothing. Blinking green lights. I spent three more hours on the phone with level one, and then level two tech support. They decided to schedule to send someone on Monday morning.On Monday morning, at about 8:15am, an SBC tech walked in off the street, and plugged in his laptop, and a new modem. He was there for three hours before rolling up the cords and telling me that they found the problem, and it would be end-of-day before it was up and running.
What could possibly be the problem? He explained that our sticky-static routes did not make the jump from one Redbag to the other Redbag. A Redbag, as it turns out, is what at&t uses for a router (anyone got a link?). End of day to change a route?
I immediately called Sam, and explained that this was unacceptable. We were down on Thursday, Friday, Saturday, Sunday, and now all day Monday? For a 15 block move? Sam called Deon, and a few hours later, Deon and I were discussing sticky-static IP addresses, and the fact that the correct route was, in fact, in the correct Redbag.
We desperately needed to be online, so he suggested that we punt, and just issue new static-IP addresses. He disappeared for about two hours, then called back to let me know to restart the 2wire modem. About three minutes later, we had service. Amazing!
I called Sam after I got off the phone with Deon, and asked him if I was going to be expected to pay for the move, and the installation charges. He agreed that didn't seem like the correct thing, and would call back with someone from billing to take care of the situation.
No word yet from him.
0 Comments:
Post a Comment
<< Home