SBC - Round Four
I got a random fax on Wednesday from SBC, which was three pages long. The first was a cover page. The second was a one line note:Please call SBC at 866-583-2494 regarding your dsl Trouble Report XXXXX28. You can refer to your DSK telephone # when you call in.
The third page was the trialing end of a URL. Very strange.
So I called, and got a nice gentleman on the phone who explained that the tech that they had sent out on Monday had left the ticket open, and they were curious if they still needed to send someone out. However, they didn't have anyone available for Wednesday, or Thursday. When on Friday would be a good time for me? I hung up.
[Note: If I had not called and called and called, and hounded SBC / at&t about their service and installation, we would have been down more than 7 days to move a DSL phone line. Ridiculous.]
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