NTS Communications in Lubbock
Last week, we had a need to replace our DSL / phone carrier, SBC / at&t. You can read about the fiasco here, but they didn't earn any high marks from their quality of service, or their response times. Their techs were unwilling to do more than the minimum to get the job done.At the same time, I had a meeting with some members of a local children's clinic, and we will be moving forward to help them with their local connectivity, network systems, etc... Which means that we will be hosting their systems at our location, and will need more bandwidth than what a single DSL line will provide.
I first called SpeakEasy, because they were having a special on their T1 lines, at $389 / month, including a $599 router and guaranteed uptimes. After I spoke with their sales rep twice, he re-ran our address, and decided that the $389 / month special was not in a servicable location for us, so the cost would be $599 / month. Yikes.
I ended up calling all over town, including New Edge Networks (who can offer a T1 for $499 / mo, or SDSL at T1 speeds for $199 / mo), SBC / at&t (who can offer a T1 for $599 / mo, or another DSL line for $79 / month). I also called SuddenLink Communications, the local Cox Communications company, who offer no Service Level Agreement (SLA) on their lines, and want $159 / month for a 3M down / 512K down Cable Modem with a 3-year agreement.
As a last ditch effort, I called our local NTS Communications, who passed me off to two different sales reps to handle my questions about SDSL, Fiber, and T1 connections. After some initial confusion, I found out that they don't really have anything to compete with SDSL in my location, and Fiber is not going to be a long-time coming to our location (which would offer 3M up and 3M down, about two T1's). They are running a T1 special (1.5M up and 1.5M down), for $300 / month on a 2-year commitment. However, in the 12 months that they've had the special, neither sales person had sold one, so they could not answer any of my questions.
That's when I got Daryl - an engineer in their Network Operations Center (NOC).
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