Yesterday it was my second anniversary, which we celebrated in regal style.
Before I got home I called my favorite florist, Box of Rain Floral, across from the Kings Gate Shopping Center in Lubbock. They have been my florist of choice for about five years. They have never made a bad arrangement, and when I need flowers delivered they do it on time. My wife says that Pam’s flowers are the best in town.In fact, about three years ago I stopped in to get some flowers for my (then to-be) wife, and found a college friend of mine working as seasonal help for Box of Rain Floral. It’s a great shop. This was the final arrangement that I got from them for Steph, and she has been delighted.
Great service. Great flowers. Great prices.
Service matters.
Once I got home, my wife and I took our two boys to a local grocery, the United Grocery store chain, and picked out a three course meal. Before we could get to the crab legs for appetizers, we decided to stop and get some corn on the cob for grilling. A college-aged worker, wearing the United Grocery store shirt, was standing in front of the corn, slicing off the tops of corn cobs. My five-year old started up a conversation that went like this:
Five year old: “Hey, what are you doing?”
United Worker: “Working.”
Five year old: “Is it fun?”
United Worker: “No. I hate my job.”
Five year old: “Why?”
United Worker: “They always stick me back here. I have to work. To make money. To pay for school. It sucks.”
Five year old: “I am about to go to Kindergarten. Why don’t you like work?”
United Worker: “That’s nice. I don’t like being stuck back here. They always stick me back here.”
Five year old: “My brother and I could help you. Then it would be fun.”
United Worker: “No thanks, there’s probably a law against that. Thanks though.”
Now he may be back there, chucking corn, because he has a sour outlook on his job, and his boss doesn’t want him near customers. Or, it could be that his is chucking corn because because he was really hired for a job that sucks.
Either way … what do you think he is telling United Supermarket customers about their company?
Service matters.
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