DreamHost
I have absolutely had it with OLM.net — as per my previous posts. On Wednesday, a domain for a non-paying customer (they are a non-profit that we assist from time to time) disappeared. Completely. OLM.net had no explanation.
I followed up Thursday morning and Omar decided to do some digging to find the problem (how nice of him?). He called me back within 30 minutes, and explained that they could not help me, as it appeared that our site’s DNS servers were somewhere else. [Note: That somewhere else was on our dedicated server with OLM.net, which OLM setup!] I explained that he needed to do some more digging, and he should be able to find the problem …. his solution wasn’t correct.
About thirty minutes later, he called me back again. This time, he claimed he had found the problem, explaining that the DNS on our dedicated server was setup wrong (it’s the default Ensim setup), that he had corrected it, and it now ran properly. He expected propagation within a few hours, but it could take 72 hours.
Friday morning, I still cannot find the DNS entries. I called Omar back, and he claims that it is propagating still as it is showing up on www.dnsstuff.com (does OLM.net own them?). I check and confirm that we both see it there though I cannot find it with other tools (Network Tools and ZoneEdit both cannot find the domain). I have never (in ten years) had a domain take this long to propagate. However, Omar seems competent so I take him at his word. In the meantime, my client is calling wanting to know what is going on, where their systems are, why they have no email, no website, etc…
Today, I’ve re-checked the domain, and although it still shows up on DNSStuff, it is nowhere to be found anywhere else (which is why I wonder if DNSStuff is owned by OLM). Luckily, Seth Godin had some great things to say about DreamHost, and their PR / Marketing guy follows the up-front, no BS standards that I like. Hopefully, the fact that they also cater to Ruby On Rails clients means that they are more technically apt than the bumbling fools at OLM!!
I will be signing up first thing in the morning with DreamHost!
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